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FOR IMMEDIATE RELEASE                                            

March 24, 2020

The following is a brief update for passengers, staff, and the greater cruising community with regard to our policy moving forward during the period of the COVID-19 pandemic. This follows recent announcements by the Government of Ontario regarding workplace and community health and safety.

In an effort to continue to make our work environment safe for our employees and customers, we will be adopting the following policies and procedures:

  • Our office will be closed to clients, and office staff will be working remotely during normal business hours (9:00 AM to 5:00 PM) as of March 25, 2020 and extending until further notice
  • Phone lines will be open during business hours and our reservations staff will continue to communicate with passengers and inquiries
  • Communication and business via email will continue as normal

We will follow up with an additional announcement on the 2020 cruising schedule on March 31st, which is 6 weeks before our first scheduled cruise of the season.

We appreciate the patience and support of passengers and staff as we navigate this ongoing situation, and we will provide further updates as required. Our policy will evolve and we shall continue to monitor the situation to stay up to date on the guidelines of health authorities.

Please direct any questions moving forward to our reservations team at 1-800-267-7868.

Wishing good health to all,

Jason Clark

President – St. Lawrence Cruise Lines

5 Responses

  1. We have booked a cruise to Quebec City beginning June 20 with our friends, the Whites.
    According to our obligations, you are expecting full payment about April 20. Given the situation with COVID-19, please give us directions as to how we should proceed. We have train and hotel reservations which may have to be changed.

    Thank you,
    Faye Grinberg & Peter Rice

    1. Hi Faye and Peter,

      I spoke to our Reservations Department and they said that they have given you a call. If you have any more reservations questions, please call them at 1-800-267-7868.

      Stay safe,

      Daniel Beals
      Marketing Coordinator

    1. Hi Cindy,

      Thank you for your question.

      Please call our Reservations Office at 1-800-267-7868 and they would be happy to give you an update on your cruise booking. I have let them know that we have heard from you through the website, so they will be ready for you.


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