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CRUISE SCHEDULE UPDATE

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FOR IMMEDIATE RELEASE

April 17, 2020

The following is an update for passengers, staff, and the greater cruising community regarding the operations of St. Lawrence Cruise Lines for the 2020 cruising season. This notice is being released in an effort to maintain open and transparent communications during this difficult time.

First, I hope everyone had a Happy Easter for those that celebrate Easter, and that it was a happy holiday weekend for all. For many of us, it was a chance to connect with family this past weekend, whether it was through phonecalls or video chats or other means. In Kingston, we are still under direction to maintain social distancing, and our staff continues to work from home and serve customers.

Transport Canada has recently released a notice that prohibits all commercial marine vessels with a capacity of more than 12 passengers from engaging in non-essential activities, such as tourism or recreation. These measures will remain in place until at least June 30. According to this directive, I have now canceled all June 2020 cruises, and reservations staff are in the process of calling affected passengers to update their status.

St. Lawrence Cruise Lines will continue to take guidance from Canadian health authorities and Transport Canada, and we will be using the extended off-season to develop health and safety policies for our river cruises that comply with the regulations of these agencies.

Please direct all booking inquiries through our toll free number 1-800-267-7868 or by email at reservations@stlawrencecruiselines.com.

Wishing good health to all,

Jason Clark

President – St. Lawrence Cruise Lines

5 Responses

  1. I would love to keep my cruise intact with your cruiseline and move it to a new time when that is possible. My current cruise is booked Sept 15. I will wait until you notify me probably in July or August. I am thinking of moving my cruise to summer 2021. I am hoping that I won’t have to pay anymore for the cruise or for insurance. I would appreciate info on how this would be done. It is just good to know. It is further complicated by the fact that my travel partner is not able to go. So I may need to speak with you about adjustments. Thank you.

    1. Hi Suzanne,

      Thank you for commenting on the news portion of the website.
      My recommendation is that you call Mona Fox, who is our Reservations Manager, and I am confident that she will work with you to find a solution for your travel plans and to potentially move/adjust your reservation. You can reach her at 1-800-267-7868 and she should be available after 9AM Eastern today.

      Stay safe and healthy.

      Daniel Beals
      Marketing Coordinator

  2. I am looking for information regarding our river cruise schedule for Aug 2-8 2020.
    I understand the situation is dependent on the department of health, but I am concerned that any notice of cancellation will be last minute.
    In lieu of the situation I would like to possibly cancel the trip. I would hope that there would be no monetary penalty since the situation is beyond your and my control.
    Any information you can offer would be greatly appreciated.

    1. Hi Anita,

      I expect an announcement on August dates very soon. However, I would always recommend that you call our Reservations Manager at 1-800-267-7868 and she would be happy to give you an update. You could also email her (Mona Fox) at reservations@stlawrencecruiselines.com

      Daniel.

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